Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Oxted | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Oxted is a GPhC registered online pharmacy weight loss clinic serving patients in Oxted, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates as an online weight loss clinic. All prescriptions and treatments are reviewed and approved by our registered pharmacist before dispensing.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical details relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and pages visited when you use our website

3. How We Use Your Data

Your personal data is used for the following purposes:

To assess your suitability for weight loss treatment and issue appropriate prescriptions
To process and dispatch your medication (delivered within 1 working day of pharmacist approval)
To communicate with you regarding your order, treatment, or any clinical concerns
To comply with our legal and regulatory obligations as a registered pharmacy
To maintain accurate medical records as required by professional standards
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare services and our legal obligations under pharmaceutical regulation. We process other personal data based on contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytical cookies: Help us understand website traffic and user behaviour
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: If referral or communication with your GP or another clinician is clinically necessary for your safety
Delivery partners: Your name and address are shared with our courier to fulfil your order
Payment processors: Secure third-party providers process your payment information
Regulatory bodies: Where required by law, including the GPhC, NHS, or law enforcement agencies

All third-party partners are bound by strict data protection agreements and are only permitted to use your data for the specific purpose outlined.

6. Data Retention and Security

We retain your personal and medical records for a minimum of eight years, in line with NHS and pharmacy regulatory requirements. All data is stored securely using encryption and access controls. Only authorised staff and the supervising pharmacist can access your records.

7. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information where legally permissible. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Oxted
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk